Update – June 21, 2026 (Later)
I went with US Mobile. They issued me a new phone number instead of porting the existing one. No contact number was required during signup, and I was able to activate an eSIM on my deactivated T-Mobile phone without issue. The shortcode problem is now resolved with the new number.
The only remaining task is to print the return shipping label for the Verizon phone. When I attempted to print it, I discovered my ink cartridge was dry. A replacement cartridge is scheduled for delivery today between noon and 2 PM via Instacart from Staples.
Update – June 21, 2026
On Friday, my roommate and I attempted to provision my SIM card onto an extra line on his T-Mobile account, but it was after business hours. We planned to complete it on Saturday before 9 PM. I had also told him I would need to call the FCC on Monday because the fraud flag on my Verizon number was preventing me from filing a complaint online. He combined the two tasks in his mind and believed we were calling T-Mobile on Monday instead.
Because the provisioning did not happen, I applied for service directly with AT&T as an alternative.Today AT&T canceled my eSIM activation order. The reason given was a “Security concern.” The email stated they “couldn’t confirm this order came from you, so we canceled it for your protection.”
This is the direct result of the repeated fraud flags Verizon has placed on my phone number. Those flags have damaged my number’s external reputation to the point that another carrier (AT&T) now treats legitimate service requests from me as potential fraud.
This is not theoretical. The fraud flags are actively blocking me from obtaining phone service elsewhere. They have also prevented me from successfully filing a complaint with the FCC, as the online form repeatedly blocked my submissions with “too many anonymous attempts” messages even when I used different networks and different contact numbers.
Blocked from Filing a Formal Complaint Against Verizon: Ongoing Harassment
Celestia Quixs was blocked from filing a formal complaint against Verizon by the very fraud flags she attempted to report, along with unauthorized access, and ADA violations impacting her business and health.
Celestia Quixs tried to file a complaint against Verizon Wireless and Asurion for multiple issues, including repeated fraud flags damaging her phone number’s reputation, unauthorized access by a representative, and retaliatory threats following her Americans with Disabilities Act request due to her terminal illness.This attempt was blocked by the very fraud flags she is trying to report. She seeks closure of her account, investigation of the representative, and protection from further harassment.
Complainant: Celestia Quixs
Account: 774385048-00001
Invoice: 5362328854 ($121.47)
Email: ceesiphi@proton.me
Phone: 725-274-5765
Date: June 20, 2026
Subject: Formal Complaint Against Verizon Wireless and Asurion – Repeated Fraud Flags Damaging Number Reputation and Blocking Short-Code 2FA, Unauthorized Access to Account Notes and CPNI by Representative FEL, Billing Irregularities and Reversal of Zeroed Balance, Refusal to Provide ADA Reasonable Accommodation, and Retaliatory Threat of Account Closure (Including Overnight FedEx Letter to Home) Issued Directly in Response to Explicit ADA Request Describing Terminal Illness and Need for Contracted Service – Full Record Attached
Summary
From activation on May 28, 2026, Verizon repeatedly placed fraud flags on the SIM profile and phone number. These flags did not interrupt service. They only damaged the number’s external reputation, causing unrelated third-party platforms to block shortcodes and thereby disrupting the complainant’s business. Representative FEL accessed internal account notes without authorization. When the complainant formally requested a whitelist token on her SIM profile as a reasonable accommodation under the Americans with Disabilities Act, explicitly describing her terminal illness (September 2026 prognosis), homebound status, and need for the stable service she had contracted for, Verizon’s Executive Relations responded by closing the case, labeling her a “business disruption,” threatening account closure, and mailing a formal threat letter to her home via overnight FedEx. The $121.47 balance was zeroed on June 13, remained zero on June 17, and reappeared as past due on June 19. The stress from these events is life-threatening to a terminally ill person. The documentation of email chain, screenshots, call logs, audio transcripts, and physical FedEx threat letter are attached up to your submission limit. Additional files to be provided upon request..
Key Facts
May 28 – June 2026: Multiple fraud flags placed despite authorized high-volume legitimate use. These flags did not interrupt service. They caused third-party platforms to refuse short-code 2FA (detailed in June 17 call transcript).
June 3 onward: FEL accessed internal account notes without authorization and referenced them in Instagram messages. FEL made one missed call from an Asurion number.
June 13, 2026: Malika zeroed the $121.47 balance with assurance of no charges until the next cycle.
June 17, 2026: Balance still zero. CSR told complainant to ignore reminder texts. Complainant again formally requested a whitelist token as an ADA reasonable accommodation, explicitly describing her terminal illness and need for stable service, and provided step-by-step instructions for Tier 3 escalation to Security Provisioning.
Retaliatory response to ADA request: Verizon’s direct response to the complainant’s explicit ADA reasonable accommodation request (describing her terminal illness and need for the service she signed up for) was to close the case, label her a “business disruption,” threaten account closure, and send a formal threat letter to her home via overnight FedEx.
June 19, 2026: Full $121.47 reappeared as past due with automated payment demands.
June 20, 2026 (filing attempt): While attempting to file this complaint online with the FCC, Verizon placed yet another fraud flag on the complainant’s phone number. This caused the FCC’s online filing system to block submission attempts — even when using a different browser (Firefox), incognito move, another person’s phone number at the contact #, and a T-Mobile Home Internet Gateway to provide a different ISP from my Verizon Hotspot — with the message that too many attempts had been made in one hour. This is direct, contemporaneous evidence of the ongoing harm caused by the fraud flags damaging the number’s external reputation and obstructing the complainant’s ability to seek regulatory relief.
Full record: Attached materials include the complete email correspondence, escalations to CEO Hans Vestberg, screenshots, call logs, audio transcripts, and the physical overnight FedEx threat letter, limited to the form submission limit. Full documentation provided via secure upload link via request.
Requested Relief
- Written confirmation that Account 774385048-00001 is permanently closed with zero balance on Invoice 5362328854 and all fees waived.
- Full investigation and appropriate discipline of representative FEL for unauthorized access to internal account notes and CPNI.
- Binding written assurance that the $121.47 will not be re-assessed.
- Written confirmation of no negative reporting on the number and no further contact or collection activity.
- Review of Verizon’s practice of responding to formal ADA reasonable accommodation requests from terminally ill customers with threats of account closure and physical letters to the home.
- Any other relief the Commission deems appropriate, including ADA and CPNI/privacy enforcement.
Additional: In 2019, the complainant was hired by Verizon as an independent contractor (under the name Carine De Lozier) to audit employees at multiple stores for knowledge of and adherence to company policy and procedure. Copies of the reports submitted during that engagement remain in the complainant’s possession.
I am prepared to provide every document, recording, screenshot, call log, and the physical FedEx threat letter. This complaint, together with the direct escalation to the CEO, creates the formal record.
Respectfully submitted,
Celestia Quixs
June 20, 2026
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