Grievances with the Healthcare Industry

Frustrations with Humana: Navigating Mental Health Misdiagnosis

The author expresses frustration with Humana and medical professionals, citing a history of grievances regarding poor treatment and misdiagnosed mental health conditions. Despite valid experiences, they feel dismissed and undermined due to their mental health status. Consequently, they decide to limit medical care to emergencies, emphasizing the stigma and misunderstanding surrounding mental illness.

Below is the FIFTH grievance I’ve had to file with Humana in the past four years, three of these within the past TWO MONTHS!

5/19/2023 2nd phone encounter with Reva, Intermountain Medical Group SW assigned to me after Veronica, Humana Behavioral Services SW, reached out to Intermountain Medical Group after I talked with her (Veronica) about my distress at having to file a grievance for the 5/12/2023 Medicare Health and Wellness appointment. Reva suggested I must have “perceived” things wrong with this appointment as well as the interaction with the KU Pulmonary nurse in the Fall of 2021 and the intake appointment with the Johnson County Mental Health Services Intake SW in the spring of 2021 which I talked with her about during this phone call. Regarding the 2021 experiences in KS, HOW THE HELL can she say what happened? Regarding the 5/12/2023 visit, I did not PERCEIVE the PA never touched me, never performed the assessments, never asked the assessment questions, and answered the questions for me without my knowledge nor consent. These things ACTUALLY HAPPENED. This was in no way a MISPERCEPTION on my part. This was blatant FRAUD on the part of the PA! Why is this SW trying to cover the asses of other professionals? See attached.

I DO NOT APPRECIATE being treated as though the fact that I have Complex Post Traumatic Stress Disorder and Major Depressive Disorder along with mental health misdiagnoses peppering my medical record this somehow translates to me being stupid, delusional, or a liar!

If my intelligence, awareness, and honesty is in question by Humana, I refer you to the fact that my previous grievances filed with Humana have all been found to be substantiated. Also, my former husband/friend of 30+ years/live-in caretaker was in the exam room with me on 5/12/2023 and was a witness to what did and did not occur in the exam room that day as well has listening in on the phone conversation with Reva on 5/19/2023 and hearing what was said because I had the call on speaker phone. You may contact him, John O’Connell, to confirm.

My experiences over the past 4 years trying to access medical services through my Humana insurance and the fact that I’ve been treated so badly by medical ‘professionals’ in Kansas and now Nevada has me making the executive decision that I will no longer seek medical treatment for the diagnoses I’ve been given by said professionals and all those who came before them. From now on, I will only be using my Humana Medicare Advantage plan for emergency services only. I have been driven away from trusting medical ‘professionals’ ever again.

I highly recommend AGAINST ever getting a mental health diagnosis; because once you get one, somehow this gives EVERYONE and their brother ‘permission’ to gaslight you.

I’m really annoyed with how people equate mental illness with intellectual deficit.

I’m really annoyed with how people think mental illness equals delusional.

I’m super offended with how people think mental illness equals liar.

I may perceive the world in a more negative context than most; but, that has never prevented me from being aware of, knowing, and remembering whether a thing happened or did not happen.

Also, most people with mental illness are high in conscientiousness, unless they are narcissistic, anti-social, or psychopathic,

Stop gaslighting the mentally ill; because, there are very few mental health diagnoses that include delusionality and fabrication as symptoms.

And, remember the saying, “There is a fine line between genius and insanity”? Well, it is an insane healthcare system such as I’m having to file grievances against that is pushing this college honors graduate over the edge.